What a bunch of geeks

What a bunch of geeks! Best Buy has a tech support service called GeekSquad.

I recently brought in my HP printer to have fixed. They have to send it to their shipping service center to get it diagnosed, however he is the catch. If I want to authorize the repair at that point that's great, they will tell me how much it costs. If I don't, I have to pay shipping for it back plus a service fee for the diagnosis estimate. And this is the part that is frustrating -- They can't tell me what that fee will be nor can they call the service center to find out ahead a time!

Would it be $20 + shipping back? $100 + shipping back? more? They have no clue, and they refuse to escalate the issue to find out. So basically I have to blindly give them the printer without having an inkling about what this will cost me.